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Policy
• The College shall ensure that a fair and reasonable refund policy is detailed for all students.
• The maximum processing time from the student’s withdrawal/deferment request to the issuance of the refund shall not exceed more than 7 working
days. The College will explain to students how the refund amount will be calculated.
• As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document,
reference should be made to each Student Contract that is signed with the College with regards to the refund terms and conditions.
b. Termination and Refund Policy (Standard Student Contract)
• The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
i. It cannot commence the provision of the Course on the Course Commencement Date;
ii. It cannot complete the provision of the Course by the Course Completion Date;
iii. The Course will be terminated before the Course Completion Date;
iv. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
v. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
• Where any of the Refund Events in Clause 3.1(a) to (c) of the Standard Student Contract has occurred:
i. The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements
in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
ii. If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract
and this Contract shall automatically terminate on the date that such new written contract comes into effect.
iii. If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) above, or the
Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written
notice to the PEI.
• Where any of the Refund Events in Clauses 3.1(d) to (e) of the Standard Student Contract has occurred, the PEI shall forthwith terminate this Contract by
way of a written notice to the Contracting Party.
• If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the Standard Student Contract, the PEI shall refund all Course Fees and
Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
• If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) of the Standard Student Contract, the PEI shall refund
the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party
within seven (7) working days of the termination.
• If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) of the Standard Student Contract, the PEI shall refund all
Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
• If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) of the Standard Student Contract, the PEI shall
refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting
Party within seven (7) working days of the termination.
• Refund for Withdrawal During the Cooling-Off Period:
i. Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the
Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to
it within seven (7) working days of the receipt of the written notice.
• Refund for Withdrawal Outside the Cooling-Off Period:
i. Without prejudice to Clauses 3.1 to 3.8 of the Standard Student Contract, the Contracting Party may terminate the Contract at any time before the Course
Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting
Party such amount (if any) as determined in accordance with Schedule D.
• As the Refund Table can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should
be made to each Student Contract that is signed with the College with regards to the % of refunds as stated in the Refund Table (Schedule D of the Student
Contract).
Procedure
b. To request a refund, students must submit the Refund Request Form to the Student Services/Admin Department and will be acknowledged by the staff
who received it. After that, it will be passed to HR/Finance Department for processing.
c. Eligible students who are withdrawing from a course will have their refund processed by the HR/Finance Department.
d. All necessary supporting documents must be submitted along with the Refund Request Form. The reason for the refund must be clearly stated on the form.
e. The Student Services/Admin Department will acknowledge receipt of the request within 2 working days and verify the student’s contract to determine if a
refund is applicable.
f. The HR/Finance Department will calculate the refund amount based on the refund policy in the student contract and indicate it on the form.
g. Approval from the Management is required before issuing the refund amount.
h. The Management’s approval will be documented on the Refund Request Form.
i. Once approved, the HR/Finance Department will issue the refund according to the student’s preferred method.
j. The Student Services/Admin Department will inform the student of the refund status and instructions for collecting the payment if approved.
k. The Student Services/Admin Department will explain to the student how the refund amount was calculated during the collection process.
l. The student will acknowledge receipt of the refund amount and the explanation of the calculation on the Refund Request Form.
m. For any Refund, the College would need to obtain the student’s parent / legal guardian’s written consent if they are under 18 years of age.
n. HR/Finance Department and Student Services/Admin Department would need to take note of the maximum processing time for Refund, including
informing students of the final outcome must be within 7 working days.
